Refund policy

Returns and exchanges

For online retail orders shipped within the United States, Oval accepts returns for defective and non-defective products and offers exchanges within 30 days of delivery. Products may be new or slightly used.

Canceling an unfulfilled order

You may request cancellation before your item is fulfilled. Email support@oval.nyc with your order number. Once an item is fulfilled, please follow our return and exchange process.

Start a return or exchange

Email support@oval.nyc with your order number, the product you would like to return or exchange, and a brief explanation. If an item arrived damaged or incorrect, include clear photographs when possible.

Please contact us before mailing your return. We will review your request and provide confirmation, a free downloadable and printable return label, and mailing instructions.

Return shipping and fees

Returns are completed by mail. Approved returns receive a free return label, so you do not pay return shipping. No restocking fee applies.

Refund processing

Refunds are processed within 10 days after your return is received and reviewed.

Subscription orders

Canceling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been charged.

If a charged subscription order has not been fulfilled, you may request cancellation using the process above. For an order already delivered, the same 30-day return and exchange policy applies.

For help managing or canceling future renewals, email support@oval.nyc or use the subscription-management options provided with your subscription.

Other order types

This policy covers online retail orders. Wholesale, catering, hospitality programs, and customized orders may have separate terms. Contact support@oval.nyc for help with those orders.

Shipping and customer care

For delivery information, review our Shipping Policy. For additional assistance, visit our Returns, Shipping & Customer Care page.