Customer Care

Return & Satisfaction Guarantee

We want every cup to be one you actually look forward to. Because our coffee is roasted to order and packed fresh, most sealed coffee products, including whole-bean light roasts and single-serve pour-over drip bags, are considered final sale. That said, if something isn’t right, we’ll fix it.

• If your order arrives damaged, incorrect, email us at support@oval.nyc within 7 days of receiving it.
• We’ll gladly offer a replacement or refund (at our discretion) to make it right.
• Refunds, when issued, go back to the original payment method after we inspect the return.

Need help fast? You can also reach us via the Contact page. If you have a question about where to find our coffee locally, check the Store Locator.

Thank you for supporting an independent New York City coffee roaster. We’re a very small team, and we truly read every message.