Request an eligible return or exchange within 30 days of delivery.
Customer care · Online orders
Returns, Shipping & Customer Care
Oval offers free standard US shipping on online catalog orders of $75 or more after discounts and before tax. Orders below $75 ship for a $5 USD flat rate, with an estimated total delivery time of 2–8 business days. Eligible orders may be returned or exchanged within 30 days of delivery.
Approved returns receive a downloadable and printable return label.
Oval does not charge a restocking fee for an approved eligible return.
United States shipping
Free US shipping $75+ · $5 USD below $75
Standard shipping is free on catalog orders shipped within the United States when the merchandise subtotal is $75 USD or more after discounts and before tax. Orders below $75 ship for a flat $5 USD. The offer applies automatically at checkout; no shipping code is required. The estimated total delivery time is 2–8 business days, including 1–3 business days for processing and 1–5 business days for carrier transit after dispatch. We ship using UPS Ground; delivery estimates vary by destination.
Orders below $75 ship for $5 USD. Standard US shipping is free at $75 or more after discounts, before tax.
Weekday order cutoff time used to calculate the delivery estimate.
Order processing takes 1–3 business days, Monday through Friday.
Carrier transit takes an estimated 1–5 business days after dispatch and varies by destination. The estimated total delivery window is 2–8 business days.
Delivery dates are estimates, not guarantees. For an order update, contact customer care with your order number.
Eligibility
What the policy covers
- We accept returns for defective and non-defective products within 30 days of delivery.
- Exchanges are accepted within the same 30-day window.
- Products may be new or slightly used.
- Returns are completed by mail after approval.
- Approved returns receive a free downloadable and printable label.
- No restocking fee applies to an approved eligible return.
- Refunds are processed within 10 days after an approved return is received and reviewed.
Start a request
Contact Oval before mailing your return
Email support@oval.nyc with your order number, the product you would like to return or exchange, and a short explanation of the request. If an item arrived damaged or incorrect, include clear photographs when possible.
Wait for confirmation before sending the package. Oval will review the request, confirm whether it is eligible, and provide the appropriate label and mailing instructions.
Shipping help
Damaged, missing, delayed, or incorrect orders
For delivery concerns, missing items, damaged products, an incorrect order, or an address question, contact support@oval.nyc or use the Contact Us page. Include your order number and any useful photographs or delivery details.
For additional details, review our Shipping Policy and Refund Policy.
Customer-care answers
Return-policy questions
Can an opened or slightly used product be returned?
An eligible product may be new or slightly used. Contact customer care so Oval can review the specific request before you mail it.
Does this policy cover wholesale, catering, or custom orders?
This policy is written for eligible online retail orders. Wholesale, office, hospitality, catering, and customized orders may have separate terms. Contact Oval for help with those orders.
Privacy: Information submitted for customer care is used to review and respond to the request. See Oval’s Privacy Policy for more information.