Customer care · Returns · Shipping support

Returns, exchanges, shipping, and customer support for Oval Coffee Roasters orders

Oval Coffee Roasters accepts eligible returns and exchanges for online coffee orders in the United States within 30 days of delivery. This customer care page covers returns, exchanges, refund timing, return labels, shipping support, order questions, and support links for Oval Coffee Roasters customers.

Oval is a New York City specialty coffee roaster based in The Bronx, supporting online customers, retail customers, wholesale partners, offices, hospitality programs, coffee catering clients, and gifting customers across NYC, the Tri-State Area, and the United States.

Return policy summary

30-day return window

Eligible returns and exchanges are accepted within 30 days of delivery.

Free return label

Approved returns receive a free downloadable and printable return label.

No restocking fee

Refunds are processed within 10 days after the approved return is received and reviewed.

Eligible returns and exchanges

  • Returns are accepted for both defective and non-defective products.
  • Exchanges are accepted for eligible products.
  • Returned products may be new or slightly used.
  • Returns are handled by mail.
  • Approved returns receive a free downloadable and printable return label.
  • There is no restocking fee.
  • Refunds are processed within 10 days after the approved return is received and reviewed.

How to start a return or exchange

To start a return or exchange, email support@oval.nyc with your order number, the product you would like to return or exchange, and a brief note about the request.

Please do not mail a return before contacting Oval Coffee Roasters. Our customer care team will review the request, confirm eligibility, and provide next steps for the return label and mailing instructions.

Start a return by email Contact customer care Shop all coffee

Shipping and order support

For shipping questions, order updates, delivery concerns, damaged items, missing items, or address-related support, contact Oval Coffee Roasters through the Contact Us page or email support@oval.nyc.

This page supports customer care for Whole Bean Coffee, Pour Over Coffee, Bulk Pour Over Coffee, Coffee Discovery Sets, subscriptions, gifting, office coffee, wholesale coffee, and coffee catering inquiries.

Customer care links

Contact support

Questions about orders, returns, exchanges, shipping, subscriptions, wholesale, or gifting? Visit Contact Us.

Find Oval near you

Looking for local retail availability? Use the Store Locator.

Shop coffee

Browse All Coffee, Whole Bean Coffee, or Pour Over Coffee.

Bulk and hospitality

For offices, hotels, events, and hospitality, explore Bulk Pour Over Coffee, Coffee Catering NYC, or Wholesale Coffee.

Women-Grown Coffee

Explore Bowling Green Women-Grown Coffee for light roast coffee discovery.

Natural Process Coffee

Explore The Natural for fruit-forward Natural Process coffee.

Half Caff Coffee

Explore Riverside Half Caff Coffee for a lower-caffeine coffee routine.

More help

Visit the FAQ, About Oval, Reviews, or HTML Sitemap.

Returns and customer care FAQ

How do I start a return or exchange?
Email support@oval.nyc with your order number, the product you would like to return or exchange, and a brief note about the request.
Do you accept exchanges?
Yes. Oval Coffee Roasters accepts exchanges for eligible products within 30 days of delivery.
Do you charge a restocking fee?
No. Oval Coffee Roasters does not charge a restocking fee for approved eligible returns.
How long does a refund take?
Refunds are processed within 10 days after the approved return is received and reviewed.
Can I return coffee that is slightly used?
Yes. Eligible returned products may be new or slightly used, as long as the return is approved within the 30-day window.
Do you provide a return label?
Yes. Approved returns receive a free downloadable and printable return label.
Are returns handled by mail?
Yes. Returns are handled by mail after Oval Coffee Roasters confirms return eligibility and provides instructions.
Who should I contact about shipping issues?
Contact support@oval.nyc or use the Contact Us page for shipping questions, order updates, missing items, damaged items, or delivery concerns.
Does this policy apply to wholesale or catering orders?
This return policy is written for online coffee orders. Wholesale, office coffee, hospitality, catering, and custom programs may require direct support through Oval Coffee Roasters customer care.

Thank you for supporting Oval Coffee Roasters, an independent New York City specialty coffee roaster serving online customers, retail customers, wholesale partners, offices, hospitality programs, gifting customers, and coffee catering clients.