1. About Our Coffee

What makes Oval Coffee Roasters different?
We created Oval to reflect the pace, style, and clarity we want in our day. Roasted in New York City, our coffee is designed to be both beautiful and practical—from blends that are smooth, flavorful, and easy to enjoy, to packaging that fits naturally into your space. We keep things simple with names like “Half Caff” and “Women Grown,” so you don’t have to guess what you’re getting. It’s specialty coffee made for real life—fast, thoughtful, and made to feel good.

Where is your coffee roasted?
All of our coffee is roasted by our team in New York City. We recently moved into at a state-of-the-art facility using Loring roasters, in the Bronx neighborhood of Hunt’s Point. This allows us to stay hands-on while scaling efficiently.

Are your beans organic or sustainably sourced?
We source through relationships spanning decades, and all could be described using the broad term sustainable. Many of our coffees are certified organic, however since we are not certified organic as a company they will not be marketed that way.

Do you offer Swiss Water Process decaf?
Yes. Our decaf is processed using the Swiss Water method, which is 100% chemical-free and preserves the coffee's flavor beautifully.

2. Shopping & Ordering

Where can I buy Oval Coffee?
You can find us in more than 450 Sprouts Farmers Market stores across the country, independent retailers nationwide, and at events and pop-ups in New York City, and online at oval.nyc. Our store finder at the bottom of our main page.

Do you sell your coffee online and in stores?
Yes. Our full lineup is available on our website, and select products are sold in stores through other retail partners.

How do I use your single-serve pour-over pouches?
Tear open the pouch, anchor it to your mug, and pour hot water slowly. Each pouch brews one clean, flavorful cup with no equipment needed.

Can I subscribe to regular deliveries?
Yes. You can set up a subscription for any of our coffees and choose how often you want them delivered. We recommend the roaster’s choice, meaning the coffee product will change from one month to another. You can pause, skip, or change your plan anytime.

3. Shipping & Returns

How long does shipping take?
Orders typically ship within 1 to 2 business days. Delivery usually takes 2 to 5 days within the U.S.

Do you offer free shipping?
We have a $5 flat rate for shipping, adding $2 for each added product.

What’s your return policy?
If something isn’t right, contact us within 14 days. We’ll make it right with a replacement or refund.

My order arrived damaged. What should I do?
Please email christopher@oval.nyc with your order number and a photo of the damage. We’ll send a replacement as soon as possible.

4. Wholesale & Retail Partnerships

I’m a retailer. How can I carry Oval Coffee?
We’d love to connect. Email andrew@oval.nyc with a bit about your business, and we’ll follow up with details.

Do you offer distributor support?
Yes. We work with both direct accounts and distributors, and we offer helpful assets and support to make things easy.

Are you available through KeHE or UNFI?
Oval Coffee is available through KeHE, with inventory in eight of their warehouses covering most of the United States.

5. Contact & Customer Support

How can I reach you with a question?
Email us anytime at andrew@oval.nyc or christopher@oval.nyc. We’re a small team and always happy to help.

Do you have a customer service phone number?
We don’t offer phone support at this time, but we respond quickly via email and can hop on the phone if you prefer to connect that way.

Where can I leave feedback?
We’d love to hear from you. Reach out by email or tag us on Instagram @ovalcoffee. Your feedback means a lot to us.